Shipping & Returns
SHIPPING WITHIN THE REPUBLIC OF IRELAND
Free shipping within 48hrs for orders over €100. An Post Tracked (2-3 days for delivery).
€8.95 shipping within 48hrs for orders under €100. An Post Tracked (2-3 days for delivery).
SHIPPING TO EUROPE
€8.95 shipping within 48hrs for orders over €100. DHL (3-5 days for delivery).
€14.95 shipping within 48hrs for orders under €100. DHL (3-5 days for delivery).
SHIPPING TO THE REST OF THE WORLD
€14.95 shipping for orders over €100 - DHL Worldwide (5-7 days for delivery).
€24.95 shipping for orders under €100 - DHL Worldwide (7-10 days for delivery).
Prescription orders may take up to 10 working days to fulfil, although often sooner. For more complex prescriptions or frame choices, we will contact you individually to discuss delivery schedules.
DUTIES AND TAXES
VAT - Please note that all prices include VAT however this is removed if shipping to outside the EU.
Import Taxes & Duties - It is possible there will be customs taxes to pay in your individual country. These are the responsibility of the recipient and we have no control over this.
RETURNS AND EXCHANGES
We offer you 14 days from the date you receive the package to return for refund or exchange. Please package carefully as we cannot accept damaged/used products. Goods must be received in perfect condition with all the packaging and labels still attached. Once received and inspected, exchanges or refunds will be issued to you immediately. Please send to:
Tuam Road Retail Centre
Please note, unless otherwise agreed via a promotional offer, we cannot offer exchanges or refunds on prescription lenses or custom made frames as these are specific to you.